Zoya Nine FAQ – Clear, detailed answers to all your questions

Forgetting your password happens to everyone — no need to worry. Zoya NineResetting your password on is simple and only takes a few minutes. Here's how:

• On the login page Go to the login page and click the "Forgot Password?" link.
• Enter the mobile number or email address you registered with.
• On Mobile 6-digit OTP You'll receive the code — usually within 30 seconds.
• Enter the code in the designated field. The code 10 minutes remains valid until.
• Enter a new password – at least 8 characters, combining uppercase, lowercase, and numbers.
• Once your password is saved, you'll be taken straight to your dashboard.

If you don't receive the OTP, check your spam folder or tap "Resend" after 2 minutes. If the issue persists, Help Center Reach us via live chat.

Zoya NineThe rules for settling bets on cancelled or abandoned matches are straightforward. The core principle is:

• Full match cancellation: If cancelled before the match starts, the full bet amount is returned to your wallet.
• Abandoned mid-match (rain/other): For cricket, bets are settled according to the DLS method result where applicable. If no official result is declared, the bet is voided and the stake is refunded.
• Specific Market Cancellation: For example, in a "First Innings Runs" market, if the innings is not completed, that market's bet will be void — while bets on other completed markets will stand.
• Live Betting: If a bet was placed mid-match and the game is abandoned, all unconfirmed markets at that point are void.

Refunds are typically processed within Within 24 hours credited to your account.

Zoya Nine's Responsible Gaming tools are available under the "Responsible Gaming" section in your account settings:

• Deposit Limit: Set a maximum deposit limit — daily, weekly, or monthly. Decreases take effect immediately; increases apply after 24 hours.
• Session Timer: Set a time limit for your session before you start — you'll get a notification when it's up.
• Cooling Off: Take a break for anywhere from 24 hours to 30 days. No bets or deposits will be allowed during this period.
• Self-Exclusion: Exclude yourself from the platform for 3 months, 6 months, or 1 year. This cannot be cancelled before the period ends.

To enable: Log in to your account → Profile icon → Settings → Responsible Gaming → Select your preferred tool → Save. For more details, visit the The responsible gambling page View.

Zoya NineWithdrawals on typically carry no extra charges — what you withdraw is what you get. However, your mobile banking provider's own transaction fees (bKash/Nagad charges) may apply, as those are deducted on their end.

Withdrawal limits:

• Minimum: ৳500 (five hundred BDT)
• Daily maximum: ৳50,000 (fifty thousand taka) — for standard members
• VIP Members: Higher limits – ৳1,00,000 or more depending on your tier
• Processing time: Usually after the request, 1–24 hours for the funds to arrive

Completing KYC verification is mandatory before making a withdrawal. You'll normally be expected to withdraw via the same method you used to deposit.

A wagering or turnover requirement means you need to place a total specified amount in bets before your bonus funds become withdrawable. Zoya Ninefor the welcome bonus, this is usually ×15 to ×20।

Here's an example: you deposit ৳1,000 and receive another ৳1,000 as a 100% bonus. If the wagering requirement is ×15, that means ৳1,000 × 15 = ৳15,000 in total bets must be placed before the bonus becomes withdrawable.

A few important things to note:

• For Sports Betting, the minimum is typically At odds of 1.50 or higher Any bet placed counts toward wagering.
• Casino game contributions vary – slots count 100%, live table games contribute less.
• To receive the bonus 30-day to meet the wagering requirement.
• You can track your bonus progress in real time from your account dashboard.

Each bonus comes with its own terms and conditions — Bonuses page Read More.

Zoya Nine's interface language is easy to change. There are two ways to do it:

While logged in:

• Log in to your account.
• Click the profile icon in the top right corner.
• Go to "Settings" or "Profile Settings".
• Under "Language / ভাষা", select your preferred language.
• Tap "Save" – your changes take effect immediately.

Without logging in: Look for the language selector icon (usually 🌐 or "BN/EN") in the header or footer of any page – you can switch directly from there.

Currently Zoya NineBoth Bangla and English are fully supported on . You can also chat with support in Bangla.