Data Protection

Zoya Nine Privacy Policy – How We Store and Protect Your Data

Every piece of information you share with us is held in trust. Zoya Nine— exactly what data you provide, why it's needed, and how it's used is all clearly explained on this page.

Last updated: January 1, 2026 Language: Bengali SSL Secured

Our Commitment

How Zoya Nine Protects Your Privacy

Six core principles that form the foundation of our data protection framework

End-to-End Encryption

Your personal information, payment data, and communications are all protected with 256-bit SSL encryption – completely unreadable to anyone outside.

Sale to Third Parties Prohibited

Zoya Nine will never sell your data to advertisers or third parties. That is an absolute, non-negotiable policy.

Minimal Data Collection

We only collect information that is strictly necessary to provide our services. No unnecessary data is ever requested.

User Controls

You can view, correct, or request deletion of your data at any time. The choice is yours.

Regular Security Audits

Independent third-party cybersecurity experts regularly audit our systems. Any vulnerabilities identified are addressed immediately.

Immediate Notification of Breaches

In the event of a data breach, affected users will be notified by email within 72 hours and steps will be taken to resolve the issue.

Who This Policy Applies To and How It Works

This Privacy Policy Zoya Nine-'s policy applies to all users — whether you're simply browsing the site or a registered member. By visiting zoyanine.net, you are considered to have automatically accepted this policy.

Zoya Nine We comply with international data protection standards (GDPR-inspired principles). This means we tell you why we need your data before using it, keep only what is necessary, and delete it after a set period.

While this policy is written in Bengali, the original English version is the legally binding document. The Bengali version is provided for ease of understanding only.

What Information We Collect

Zoya Nine Information is collected in two ways – what you provide directly, and what is automatically gathered as you use the platform.

What you provide directly:

  • Name, mobile number, and email address (collected at registration)
  • Date of birth (for age verification)
  • National ID or passport number (at the time of KYC verification)
  • Payment details — bKash/Nagad number (for transactions)
  • A record of conversations when you contact support

Automatically Collected Data:

  • IP address & device type (for security purposes)
  • Browser information & operating system
  • Time spent on the site and pages visited
  • Login and logout timestamps
  • Betting & gaming activity logs
Data Type How We Collect Data Main Purpose
Name & Mobile NumberForm SubmissionAccount Registration & Communication
National IDKYC UploadAge & Identity Verification
Payment NumberAt the time of transactionDeposit & Withdrawal Process
IP AddressAutomaticFraud Prevention
Gaming LogAutomaticDispute Resolution & Audits

Why we collect your data – purposes and legal basis

Zoya Nine Data is collected only for specific, legitimate purposes. Each purpose has a clear legal basis.

  • Service Delivery: To manage accounts and process betting and payment transactions.
  • Legal Obligation: To comply with KYC and AML (Anti-Money Laundering) regulations set by the licensing authority.
  • Security: To prevent fraud, multiple accounts, and unauthorized access.
  • Service Improvement: To analyze which features are used most and improve the platform accordingly.
  • Contact: For important updates, bonus offers, and customer support.

Your data is never used for political, religious, or social profiling. Zoya Nine Sensitive personal information (such as health data or political views) is never collected.

Who Can Access Your Data and Who It Is Shared With

Zoya Nine To be clear — your data is never sold and never will be. However, in limited circumstances, it may need to be shared with specific parties:

  • Payment Processors: Information required to process bKash/Nagad transactions.
  • Licensing Authority: To regulatory authorities when required by law.
  • Game Provider: Limited data shared with technology providers to operate games.
  • Law Enforcement: By court order or as required by law.
  • Cybersecurity Auditor: For security verification purposes, stored in encrypted form.

Before sharing anything with third parties, a data minimization policy is always applied — meaning only the minimum necessary information is shared.

Cookies & Tracking Technologies

Zoya Nine-'s website uses cookies. Cookies are small files stored in your browser that help recognize you on future visits and improve your experience.

You can disable cookies through your browser settings. However, disabling essential cookies may cause certain features to stop working properly.

How Long We Retain Your Data

Zoya Nine No data is retained longer than necessary. Different retention periods apply depending on the type of information:

  • Account Information: For as long as your account is active, and for 5 years after closure (for legal compliance).
  • Transaction Records: Minimum 5 years — as required by financial regulatory authorities.
  • Gaming Log: 3 years — for dispute resolution purposes.
  • Support Chat: 2 years.
  • KYC Documents: 5 years after account closure.

Once the retention period expires, data is securely deleted or anonymized so it can no longer be linked to you.

Your Data Rights

Zoya NineAs a -user, you have certain important rights over your own data:

Right to Access

You can view any data we hold about you at any time upon request.

Right to Rectification

You can submit a request to correct or update inaccurate and outdated information.

Right to Erasure

Upon account closure, all data beyond legal retention requirements will be permanently deleted.

Right to Restrict Processing

You can object to your data being used for specific purposes.

Right to Data Portability

You can request your data in a portable format.

Right to Object

You have the option to opt out of your data being used for direct marketing.

To exercise any of these rights, email us at support@zoyanine.net. We typically respond within 30 days.

Children's Data Protection

Zoya Nine Strictly no services are provided to anyone under the age of 18. If a minor creates an account by mistake and it comes to our attention, the account will be closed immediately and all associated data will be deleted.

If you believe a minor has registered an account on our platform, please notify us at support@zoyanine.net.

Changes to the Privacy Policy

This policy may be updated from time to time due to new regulations, changes in technology, or service expansions. You will be notified at least 7 days in advance of any significant changes via your registered email or a platform notification.

Even after changes take effect Zoya Nine Continued use of the platform following any changes will be considered acceptance of the updated policy. If you do not agree, you have the option to close your account.

Contact Us

For any privacy-related questions, complaints, or requests:

  • Email: support@zoyanine.net
  • Subject: Send with the subject line "Privacy Request – [Your Account ID]"
  • Response Time: Usually within 3 to 7 business days

If we are unable to resolve your complaint, you have the right to escalate it to the relevant licensing authority.

FAQ

Account & Bonus Questions

Two frequently asked questions

There are two options — a temporary suspension or permanent closure. Temporary Break For temporary suspension, go to Account Settings and select "Cooling Off" or "Self-Exclusion" – you can pause your account for 30 days, 6 months, or 1 year. You will not be able to log in during this period. permanent closure email support@zoyanine.net with the subject line "Account Closure Request". If you have a remaining balance, withdraw it beforehand as the process becomes more complicated after closure. The support team typically completes the closure within 48 hours, and your personal data will be deleted beyond what is required by law.

Claiming the welcome bonus is simple. First, Register and verify your mobile number and email address. Then for the first time Deposit — the minimum deposit is generally ৳100. Once your deposit is confirmed, go to the bonus offers page and activate the welcome bonus option. The bonus will be credited to your bonus wallet right away. Keep in mind that withdrawing from your bonus wallet requires meeting the specified wagering requirements, which are detailed on the bonus page. If you run into any issues, our live chat support is available in Bangla.

Play with Confidence — Zoya Nine Has You Covered

Every piece of your data is protected, every transaction is secure. Join now and play with complete peace of mind.

বাংলা